FAQs

What are your hours of operation?

Our operating hours are as follows:

MON-FRI: 9 AM to 5pm

SAT & SUN: 9AM to 8PM

We're closed on all statutory holidays.

How do appointments work?

We schedule appointments by the hour. To reschedule or cancel any existing appointments please contact us 24 hours prior to your booking.

Do you ship globally?

Do you take custom orders?

What is your return and exchange policy?

We will gladly exchange or refund items within 14 days of purchase with an original receipt. Items must be in their original state: unworn, unaltered, and must be returned in the original packaging.

Shipped from Store merchandise may be returned or exchanged with original receipt within 30 days after receiving the package. Items must be in their original state: unworn, unaltered, and must be returned in the original packaging. All returned merchandise will be refunded in the original form of payment.

Refunds do not include any shipping and handling charges shown on the packaging slip or invoice. Shipping charges for all returns must be prepaid and insured by you. You are responsible for any loss or damage to products during shipment. We do not guarantee that we will receive your returned item. Shipping and handling charges are not refundable. Any amounts refunded will not include the cost of shipping.

What happens if I receive a damaged item?

In circumstances where you consider that a product is defective, you should promptly contact us at hello@kavi-co.com within 48 hours of receiving the item.

What happens if I receive the wrong item?

In circumstances where you've received the wrong order, you should promptly contact us at hello@kavi-co.com with 48 hours of receiving the order.