Returns & Exchanges

Return Policy
We accept returns. You can return unworn items in the original packaging within 14 days of your purchase with receipt or proof of purchase. If 14 days or more have passed since your purchase, we cannot offer you a refund or an exchange. Please note only regular priced items are eligible for a return. Sale items are non-refundable.
Shipped from Store merchandise may be returned with original receipt within 30 days after receiving the package. Items must be in their original state: unworn, unaltered, and must be returned in the original packaging. Upon receipt of the returned item, we will fully examine it and notify you via email, within a reasonable period of time, whether you are entitled to a return. If you are entitled to a return, we will refund your purchase price and a credit will automatically be applied to your original method of payment

Exchange Policy
We will gladly exchange or refund items within 14 days of purchase with an original receipt. Items must be in their original state: unworn, unaltered, and must be returned in the original packaging. Please note o
nly regular priced items are eligible for an exchange. Sale items are non-refundable.
Shipped from Store merchandise may be returned or exchanged with original receipt within 30 days after receiving the package. Items must be in their original state: unworn, unaltered, and must be returned in the original packaging. All returned merchandise will be refunded in the original form of payment. Upon receipt of the returned product, we will fully examine it and notify you via e-mail, within a reasonable period of time, whether you are entitled to a replacement as a result of the defect. If you are eligible, we will send you a replacement product.

In circumstances where you consider that a product is damaged, you should promptly contact us at hello@kavi-co.com within 48 hours of receiving of the item.

Shipping
Refunds do not include any shipping and handling charges shown on the packaging slip or invoice. Shipping charges for all returns must be prepaid and insured by you. You are responsible for any loss or damage to products during shipment. We do not guarantee that we will receive your returned item. Shipping and handling charges are not refundable. Any amounts refunded will not include the cost of shipping.

To return or exchange your item, please mail your item to: 

1900 Clark Blvd. Suit 7, Brampton, ON, L6T 0E9

To follow-up on the status of your exchange, please contact us at hello@kavi-co.com.